What To Expect
For Walk-in Intake Appointments
Open Access is a model of intake that provides you the opportunity to walk in and receive a same day assessment. The goal of open access is to connect you to services more quickly.
If visiting us during Open Access walk-in hours (Mondays from 9am-2pm in Lebanon and Thursdays from 9am-2pm in Newport), our team will review with you the reason you are requesting services and provide you with an assessment and support.
You can choose to call ahead and complete paperwork and get any questions answered in advance; however, this is not required. To pre-register, please call 603-542-5128.
Note: Please call the office to confirm we are taking walk-ins during inclement weather or holidays.
When You Call for Your First Appointment
Before your first appointment, we will ask you for some information to make the visit most efficient. We will also ask you to bring some important information with you.
Our Intake Coordinator will review with you the reason you are requesting services, assist you with insurance and service fee questions, and provide you with information about accessing our services and the location where you will receive services.
If there are remaining questions regarding your insurance or payments, you will be referred to our Billing Department for more information.
At Your First Appointment
When you arrive for your first appointment, you should bring:
• insurance card
• co-pay or deductible due at time of appointment
• a list of your medications, their dosage, or the medications themselves
Children under the age of 18 or adults with an appointed legal guardian, must be accompanied by their guardian to the first appointment. Please bring guardianship papers, if applicable.
Your care will begin with a comprehensive evaluation to get a clear understanding of the help you are seeking, to understand your situation, and to settle on a shared plan of action.
Financial Assistance
If you do not have health insurance, or struggle to pay for services not covered by your insurance, you may be able to get financial assistance for clinical services. Visit our Financial Assistance page for more information and to apply for support.
