Board Dashboard

 Dear West Central Board members, the following charts and graphs are key metrics for your information to help you guide us toward greater success. Please keep this material and your password for this page confidential. Once you log in, you will be able to return to this page without having to re-enter the password each time, unless you clear your cache or use a different computer. We look forward to future discussions about the metrics that matter to help us deliver better services to more community members in need. Thank you.

Clinical Services

Development

This data presents the current fiscal year (in contrast to the prior fiscal year) of donations received year to date.

Financial

This data depicts the agency's cumulative Net Gain/Loss, year to date, with last fiscal year comparison.

Human Resources

This data depicts a comparison of the agency's total vacancy rate compared with the Community Behavioral Health Association's average rate.

*Data as of January 2022 reflects the added vacancies by the newly added Mobile Crisis program.  Data as of March 2022 adjusted to reflect a recalculation of true vacancy counts based on actual need to meet current client needs or business operations, not a static FTE count.

Notes as of January 2023:  

1. As of January 2022, the entirety of budgeted and actual Mobile Crisis staff was added to West Central's figures. Other centers handled this data differently and therefore does not show a CBHA spike that month as seen with West Central.
2. As of December 2022, Mobile Crisis has been averaging half staffed relative to budgeted capacity.  Since the budget allows for two, independent teams this half capacity allows for one fully functional team that is addressing the entire catchment area.  This MCR vacancy accounts for 32.4% of the total agency adjusted vacancy (and 37.5% of clinical vacancies).  However, services are not affected. State has hinted about potential adjustments to future budgets that better scale to funds to state deployment.
3. The three state CMHCs on the western side of the state: WCBH, Monadnock and Northern have distinctly higher vacancy rates and it is believed that this is largely attributed to the lower populations in these three regions.
4. Despite West Central's elevated vacancy rates, CBHA report that our rolling turnover rate is decreasing by 13% over the past year.  Therefore, agency attrition is declining and similar to pre-pandemic levels, but like most centers there are fewer hires to replace those vacancies.  Four of the 10 centers are experiencing increasing turnover rate, with the remaining six seeing stable or improving rates.
5. Data not available for September at this time.

Notes: 

1. December is historically going to be lower than other months due to the holiday and year-end staff usage of PTO.