24/7 Mobile Crisis Response 1-833-710-6477
West Central Behavioral HealthWest Central Behavioral Health
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Frequently Asked Questions

Frequently Asked Questions

1. How do I make an appointment?

To schedule an appointment, call 603-542-5128 between 8:00 am and 4:30 pm weekdays. The Intake Representative will gather a brief history and some information from you, and schedule an appointment with a therapist for an intake assessment. Please note that if you are calling for an adult friend or family member, it is helpful to have the person with you when you call so we may talk to him/her.

2. How long do I have to wait for my appointment?  What if I am in crisis?

You will generally be scheduled to come in within one to two days of your call for your first appointment. If you are experiencing a crisis or have an urgent need, call or text Mobile Crisis Services at 833-710-6477, visit NH988.com for online chat, or call 911.

3. What area does West Central Behavioral Health serve?

WCBH serves all of Sullivan County and the Upper Valley region including southern Grafton County. Towns include: Acworth, Canaan, Charlestown, Claremont, Cornish, Croydon, Dorchester, Enfield, Goshen, Grafton, Grantham, Hanover, Langdon, Lebanon, Lempster, Lyme, Newport, Orange, Orford, Plainfield, Springfield, Sunapee, Unity, Washington.

4. How much do services cost?

We accept Medicaid, Medicare, and most major medical insurances. Services can be provided on a sliding scale fee basis. Rates vary based upon the service provided, the length of treatment, and the programs for which you qualify. Our Intake Representative will review this information with you when you call for your appointment.

5. Can I come to West Central Behavioral Health and see a psychiatrist for medication only?

No. We offer psychiatric services in concert with therapy and other services that may be included in your treatment plan.

6. Can I call to see how my family member’s treatment is progressing?

We carefully adhere to the strict laws and standards protecting the privacy of our patients’ healthcare information. We are not able to share information about a patient unless they have signed a release form authorizing us to speak with a third party about their treatment.

7. Can my records be released to another party?

If you sign a release, we are able to release your records directly to you or to a third party of your request. Please note that once your records are released, we no longer have any control over what the individual or agency does with the information they obtain.

8. How is West Central Behavioral Health funded?

The majority of our income is from insurance payments from Medicaid and Medicare and other insurers. Income from contracts with state and local agencies represents 8%. Gifts, grants, and contributions from local municipalities provide 10% of our funding, and help to make it possible for us to deliver close to $600,000 in charity care each year.

 

24/7 Mobile Crisis Response

Need to Talk?

NH Rapid Response Access Point

24/7 Mobile Crisis Response

1-833-710-6477 (call or text now)


NH988.com (chat)

Outside NH?

National Suicide & Crisis Lifeline

988 (call or text)

Working At West Central: How We Transform Lives


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West Central Behavioral Health is a nonprofit organization which relies on gifts from private donors, corporate partners and foundations. Gifts are exempt from Federal Income Tax under section 501(c)(3) of the Internal Revenue Code. Gifts to West Central Behavioral Health are tax deductible. EIN: 22-2645978

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Patient Testimonial

I feel like I have my life back. My therapist at WCBH listened and understood me. She helped me get to a place where I can manage things and not feel so hopeless. I didn’t think I would ever feel whole again, but I do.

Patty

News and Articles

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  • WCBH Opens New Substance Use Services in Claremont

    West Central Behavioral Health opened a new location in Claremont this month to provide expanded substance use services for people coping with opioid, alcohol, and other addictions. The added outpatie...

    April 30, 2018

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New Clients/Intake Line

603-542-5128

24/7 Mobile Crisis Response

1-833-710-6477

Locations

Lebanon

Adult Outpatient Services
Child & Family Services
Rivermill Commercial Center
85 Mechanic Street
603-448-5610

West Central Behavioral Health
Administrative Department
85 Mechanic Street
Suite C2-1 Box A-10
Lebanon NH 03766
603-448-0126

West Central Behavioral Health
Development Office

85 Mechanic Street
Suite C2-1 Box A-10
Lebanon NH 03766
603-448-0126

Claremont

Adult Outpatient Services
52 West Pleasant Street
603-542-2578

Child & Family Services
130 Pleasant Street
603-542-5449

Substance Use Services
251 Elm Street
603-690-9080

Newport

Child & Family Services
71 Belknap Ave.
603-863-1951

Adult Residential Services
Arbor View
163 Summer Street
603-863-1785

Hours of operation:

Our business hours are Monday through Friday 8:00 am – 5:00 pm.

New Clients/Intake Line

603-542-5128
CLIENT PORTAL

 

Client Portal Instructions

Get Help Now

24/7 Crisis Services

1-833-710-6477
Client Portal

 

Client Portal Instructions

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